Returns and order issues

How it works

• Acceptance criteria, documents, packaging and the inspection window are set in your accepted quote or purchase order.
• Warranty, non-cancellable/non-returnable and manufacturer terms shown for a part before you order still apply.
• Report shortages, shipping damage or nonconforming parts promptly, with your order number and photos.
• Returns need written approval first. Please wait for our return instructions before sending goods back.

Sign in to your account, select the order you need help with and submit an aftersales request. You can follow replies, return instructions and refund progress in the same place.

For support, contact [email protected]