Returns and issue handling
Order records and RFQ quotations remain subject to agreed inspection, return and aftersales terms. This is a B2B workflow, not an unconditional consumer return promise.
Operational policy
- Acceptance criteria, documentation, packaging condition and inspection window are confirmed in the accepted quote or purchase order.
- An order record does not override SKU-specific warranty, non-cancellable/non-returnable or manufacturer terms disclosed before acceptance.
- Report shortage, shipping damage or nonconformance promptly with the order reference and safe supporting photos.
- Returns require prior written authorization. Do not send goods back until MST provides the approved route and instructions.
- Do not send export-sensitive design files through public forms; use an agreed secure channel after review.
For support, contact sales@mst-sg.com.